Legal

Terms of Use

Last updated: March 2026  ·  ITNextGen Limited

1. About these terms

These Terms of Use govern your access to and use of the AI Governance Hub platform and website operated by ITNextGen Limited ("we", "us", "our"), a company registered in England and Wales.

By accessing or using the platform, you agree to these terms. If you do not agree, please do not use the platform.

2. The platform

AI Governance Hub provides tools to help organisations prepare for AI governance and regulatory compliance requirements. This includes risk assessments, impact assessment documentation, compliance dashboards, evidence repositories, and regulatory guidance.

The platform is a preparation and readiness tool only. Nothing on the platform constitutes legal advice. We strongly recommend that organisations seek independent legal and regulatory advice as part of their compliance programmes.

3. Accounts and access

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must not share access credentials or permit unauthorised users to access the platform on your behalf.
• You must notify us immediately of any suspected unauthorised access at connect@aigovernancehub.uk.

4. Subscriptions and payment

• Subscriptions are billed in advance on a monthly or annual basis.
• Payments are processed securely by Stripe. We do not store payment card details.
• Subscription prices are subject to change. We will provide at least 30 days' notice of any price changes.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• Refunds are considered on a case-by-case basis. Contact connect@aigovernancehub.uk to discuss.

5. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Reverse engineer, decompile, or extract the platform's source code or proprietary methods
• Resell, sublicence, or provide third-party access to the platform without our written consent
• Upload or transmit malicious code, viruses, or harmful content
• Use the platform in a way that could damage, disable, or impair its operation

6. Your content

You retain ownership of all content you upload or create within the platform (AI system records, assessments, documents, etc.).

By using the platform, you grant us a limited licence to process your content solely for the purpose of providing the service to you. We do not use your content to train AI models or share it with third parties, except as required to operate the service (see our Privacy Policy).

You are responsible for ensuring that any content you upload does not infringe third-party rights and complies with applicable laws.

7. Intellectual property

All platform software, design, frameworks, methodologies, and content (excluding your uploaded content) are the intellectual property of ITNextGen Limited or its licensors. You may not copy, reproduce, or distribute any part of the platform without our written permission.

8. Availability and changes

We aim to maintain high availability but do not guarantee uninterrupted access to the platform. We may carry out maintenance, updates, or changes to the platform at any time. We will provide reasonable notice of significant changes where possible.

We reserve the right to modify, suspend, or discontinue features of the platform. We will provide reasonable notice of material changes that affect your subscription.

9. Disclaimer and limitation of liability

The platform is provided "as is" and "as available". To the fullest extent permitted by law:

• We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of platform content
• We are not liable for any regulatory, legal, or compliance outcomes arising from use of the platform
• Our total liability to you in connection with these terms shall not exceed the fees paid by you in the 12 months preceding the claim

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by English law.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these Terms of Use from time to time. Material changes will be communicated by email or via an in-platform notice with at least 14 days' notice. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

12. Contact

For any queries regarding these terms: connect@aigovernancehub.uk